Digital technology has transformed our consumer habits. This is not only true with the customer experience journey but also with the consumerization of HR. Consumerization of HR actually refers to creating a social, mobile, and consumer-style experience for employees inside the company in their entire employee lifecycle from stages selection to the separation process.
Today organizations are aiming to provide their people with positive touch-points at all stages of the employee lifecycle. Consumerizing the employee service experience can be a win-win scenario for both workforce and companies. The experience comes from consuming HR functions, job, leadership, and culture. And the last but not the least, the technology, workplace, and the digital experience.