Source: Soumyasanto Sen
Digital technology has transformed our consumer habits. This is not only true with the customer experience journey but also with the consumerization of HR. Consumerization of HR actually refers to creating a social, mobile, and consumer-style experience for employees inside the company in their entire employee lifecycle from stages selection to the separation process.
Today organizations are aiming to provide their people with positive touch-points at all stages of the employee lifecycle. Consumerizing the employee service experience can be a win-win scenario for both workforce and companies. The experience comes from consuming HR functions, job, leadership, and culture. And the last but not the least, the technology, workplace, and the digital experience.
Illustration: Studio Fee Overbeeke
Not too long ago the main instrument to gather data about the mood of the employees in the different parts of the organisation was the annual employee engagement survey. Once per year, or one every two-years, a long questionnaire was distributed to the employees. 50-70% of the employees responded.
The answers were analysed and often months later the reports were ready. Management discussed the outcomes, and a summary was communicated to the employees. Focus groups discussed the outcomes and made some suggestions for management. And so on, and so on. Even writing the complete process down, takes too long. Employee mood measurement has fortunately moved on. Nine trends we see.
Photo: Zukunft Personal Europe
The pursuit of innovation is a key factor in competitiveness. In September 2018, we attended the HR Innovation Award Ceremony of the Zukunft Personal Europe which was the official opening of the EU level event. It was one of the most attended and inspirational sessions of the 3-days-long conference and expo, where HR newcomers and more established businesses got recognized for their product and service developments. Over the course of the last years, innovation in HR has become crucially important. It refers to an imaginative way of dealing with change, translated into actual implementation. It’s about generating new ideas, carrying out research and development, improving processes or renewing products and services.
At the ceremony, we got to know the 7 winners – in the categories of Startups and Established Companies – out of the 24 finalists (from 114 submitted applications) and in the following article, our goal is to share their cutting-edge concepts with you.
If you put this 1 million euro question to anyone: What’s the key of building a prosperous business?, I assume 90 out of 100 would reply: INNOVATION. For this very reason, here at the Zukunft Personal Europe blog, we discuss a lot innovation in the world of work and in particular Human Resource Management. Undoubtedly, innovation is a big thing in HR technology. Its main objective is to re-imagine the current HR processes and systems.
Per se, there are a legion of examples of HR roles that have been successfully and profitably innovated over the course of the last years. Indeed, we can’t recall the time when more transformative HR technologies entered the market. Many of these HR-enabling technologies have the potential to turn businesses upside down, foster and enable innovation. Is there more room for innovation? Are there sectors left untouched in the realm of HR where innovative technology hasn’t conquered areas for itself? Questions to which we hope you’ll find your answers by the time you get through this blog post.
The future of work. A topic that dominates the corporate agenda, headlines global conferences, and makes the biggest global think-tanks, such as the ILO or the OECD, set up working groups, with the participation of the brightest minds of policy and the business world to respond effectively and understand better the challenges that come with it. Are machines and AI going take all our work away? Is Amazon going to deliver our orders with the latest drone technology to our doors soon? Will 5G going to be available on our smartphones in the next year?
Questions, we all want answered.
One thing is certain: innovation and technology are changing the way we work and live in a rapid pace. Even the most obvious things, such as waking up in the morning or getting a ride midtown, have all completely got new meaning over the last couple of years.
Are employers caring for the mental wellbeing of their employees? If not, perhaps it’s time to reconsider well-being programmes and extending them from yoga classes and smoothie bars. Latest reports from the UK and Germany show, that the majority of sickness absence in organisations are motivated by psychological or mental health issues, rather than physical sickness. A 2017 study in Germany by the AOK, the federation of social security secretariats, has shown that out of 12.5 million employees that took a sick-leave following a life-event, 79% had to take time off work due to mental health and emotional problems. In the UK a staggering 70 million work days are lost each year due to mental health problems, costing employers approximately £2.4 billion per year.
Photo: John Stepper
A podcast interview with John Stepper
How to give everyone in the company a voice and allow their expertise to be sought by other colleagues? In this blog post we are bringing you an exciting podcast conversation with John Stepper, creator of the Working Out Loud movement. This is a special episode for Europe’s biggest HR event of the year, the Zukunft Personal Europe 2018, where John will be one of the key-note speakers.
“Working Out Loud is an approach leading to the purposeful discovery of opportunities. Its combined elements are like superpower. A lot of people don’t know that they have it, or not comfortable using it.”
You can listen to the conversation on iTunes, Acast and other podcasting apps. What follows here are excerpts from our conversation with John, edited for length and clarity.
Photo: negative space
In an e-mail to his Tesla employees sent in April this year, CEO Elon Musk instructed colleagues to “walk out of meetings if you are not adding any value”. He goes on to say, that it is not rude to walk out of a meeting, rather it is rude to stay and waste somebody else’s time. He is not the only mogul introducing policies to help employees navigate the modern world of work with an intention to increase productivity. Jeff Bezos of amazon has introduced the “weirdest meeting culture you will ever encounter” and ended PowerPoint presentations, and now requires the employee to prepare a 6-page narrative memo, a sort of story-telling, which meeting participants spend 30 minutes reading and taking in at the beginning of the meeting – in silence.
Photo: spring Messe Management GmbH
With the warmer weather the conference season is also upon us. If you are like us, you are also looking forward to the events of the HRM conference calendar of 2018. Where is the most useful place to learn about the latest HR industry trends, get inspired by opinion leaders and network with like-minded professionals? The Zukunft Personal events, of course! On this blog we talk a lot about Zukunft Personal Europe, the international flagship conference and expo of the Messe Management events, but did you know that the organiser team pulls together several other top HR gatherings as well?
Photo: Peter Porst – Zukunft Personal
To cater to the ever changing needs of their attendees, HR events, just as much as other meetings are constantly pressured to broaden their spectrum of topics covered and pump up the volume on everything they do from conference design to participant engagement strategies. The same trends that are shaping the world of work, like digitalisation, globalisation, demographic trends among others, are also influencing how HR conferences can best deliver on their promise to educate, inform and inspire visitors.